At ROCAHOMES, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you stay with us or interact with our website or services.

1.- INFORMATION WE COLLECT

We may collect the following personal information:

Full name, contact details (email, phone number)

Payment information (processed securely through third-party systems)

Booking details, stay preferences, and special requests

Government-issued ID (when required for guest verification or community security)

Communication records (emails, messages, or feedback)

2.- HOW WE USE YOUR INFORMATION

Your information is used strictly for purposes related to your reservation and experience with ROCAHOMES, including:

Managing bookings and payments

Providing personalized concierge and guest services

Granting access to gated communities and beach clubs

Improving our services and guest experience

Sending pre-arrival, in-stay, and post-stay communication

3.- DATA SHARING

We do not sell, rent, or trade your personal information. Your data may be shared with trusted third parties only when necessary, such as:

Payment processors and booking platforms

On-site staff or service providers (e.g., concierge, cleaning teams)

Security personnel or community administrators (for authorized guest access)

4.- DATA SECURITY

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. Access to personal data is limited to team members and service providers who need it to fulfill their roles.

5.- YOUR RIGHTS

You have the right to:

Access the personal data we hold about you

Request corrections or updates

Request deletion of your data (where legally possible)

To exercise these rights, please contact us at: info@rocahomes.mx

6.- COOKIES & WEBSITE USE

Our website may use cookies to improve functionality and user experience. These are used anonymously and only for analytics and performance.

7,. POLICY UPDATES

This Privacy Policy may be updated periodically. Any significant changes will be communicated through our website or via email.

8.- CONTACT

If you have any questions or concerns regarding your personal data, feel free to reach out:

info@rocahomes.mx Phone: +52 3314612824
www.rocahomes.mx